3.9

Shipping Policy

Order Confirmation & Processing

All orders are processed only after successful payment confirmation.

Orders are processed within 1–3 business days. Processing time is separate from delivery time.

Akry reserves the right to cancel any order in cases of:

payment verification failure

incomplete customer details

product unavailability

In such cases, refunds will be issued to the original payment method only, as per Razorpay norms.

Shipping & Delivery Timelines

Estimated delivery timelines are as follows:

Metro & Tier-1 cities: 3–6 business days

Tier-2 & Tier-3 cities: 4–8 business days

Remote locations: 6–10 business days

These are estimates, not guaranteed delivery dates.

Delays caused by courier partners, weather, strikes, regulatory restrictions, or force majeure events do not qualify as non-delivery under Razorpay dispute rules once the order is shipped.

Proof of Shipment & Delivery

For every order, Akry maintains:

order confirmation records

courier AWB / tracking ID

dispatch confirmation timestamp

delivery status updates

Once an order is marked “Delivered” by the courier, it is treated as successfully delivered for payment and dispute purposes.

Razorpay considers courier delivery confirmation as valid proof in disputes. Claims raised after confirmed delivery may be rejected.

Address & Contact Responsibility

Customers must provide accurate shipping address and reachable contact details at checkout.

Orders returned due to:

incorrect or incomplete address

unreachable phone number

refusal to accept delivery

will be treated as customer-initiated delivery failure and are not eligible for chargeback claims under Razorpay guidelines.

Re-shipping charges, if applicable, will be borne by the customer.

Delivery Attempts & Non-Delivery

Courier partners attempt delivery 2–3 times.

If delivery fails after multiple attempts, the order may be returned to origin. Refunds, if approved, will be processed after deduction of shipping and handling costs, as permitted by Razorpay policies.

Tampered or Damaged Packages

If the package appears tampered with or visibly damaged:

the customer must refuse delivery, and

notify Akry immediately with evidence

Acceptance of a damaged package without reporting at the time of delivery weakens dispute claims and may result in rejection by Razorpay.

Dispute & Chargeback Protection

By placing an order, the customer agrees that:

shipment proof and courier delivery status are valid evidence

delayed delivery does not constitute fraud or non-delivery

refunds are processed only after internal verification

False or abusive disputes may be challenged with Razorpay using shipment and delivery records.

Policy Enforcement

Akry reserves the right to:

reject claims that do not meet policy conditions

submit shipping proof to Razorpay during disputes

take final decisions in compliance with payment gateway regulations

Policy Updates

This Shipping Policy may be updated at any time. Changes apply to orders placed after the update.