Delivery & Return Policy
Delivery Policy
We process and ship orders within 1–3 business days after successful payment confirmation.
Delivery timelines vary based on the customer’s location and product availability:
Metro & Tier-1 cities: 3–6 business days
Tier-2 & Tier-3 cities: 4–8 business days
Remote or non-serviceable areas: 10–12 business days
Delivery timelines are estimates, not guarantees. Delays may occur due to courier issues, weather conditions, public holidays, or unforeseen logistical constraints.
Once shipped, tracking details will be shared via WhatsApp or e-mail. Akry is not responsible for delays caused by courier partners after dispatch.
Shipping Charges
Shipping charges, if applicable, will be clearly displayed at checkout before payment. Any free shipping offers are subject to change without prior notice.
Delivery Restrictions
Orders cannot be redirected once shipped.
Incorrect or incomplete delivery details may lead to failed delivery. In such cases, re-shipping charges may apply.
We currently deliver only to locations serviceable by our courier partners.
Return & Replacement Policy
We accept returns or replacements only for damaged, defective, or incorrect items.
To be eligible:
The issue must be reported within 3 Days of delivery.
An unboxing video is mandatory for verification.
The product must be unused, unwashed, and in original packaging with all accessories and labels intact.
Requests without proper evidence will be rejected. This is non-negotiable.
Non-Returnable Items
The following items are not eligible for return or refund:
Products damaged due to misuse, mishandling, or normal wear and tear
Minor color or design variations shown in images
Items purchased during clearance or sale offers
Personal care or hygiene-related products (if applicable)
Return Process
Contact our support team with order details and proof (photos or video).
Once approved, return instructions will be shared.
After quality inspection, a replacement or refund will be processed.
Refund Policy
Approved refunds are processed within 8-15 business days after inspection.
Refunds will be issued to the original payment method only.
Shipping charges are non-refundable unless the error is from our side.
Important Notes
Cash on Delivery orders, if enabled, may have stricter return conditions.
Akry reserves the right to reject any return request that does not meet policy requirements.
By placing an order, the customer agrees to this Delivery & Return Policy.
